FAQ
Frequently Asked Questions
Products & Artwork
Are all paintings truly hand-painted?
Yes, every artwork is painted by hand by skilled artists using oil painting techniques. No digital prints are used.
Will my painting be identical to the image shown?
Each piece is handmade, so slight differences in brushwork, texture, and color may occur. This is part of the uniqueness of original art.
What materials are used?
We use premium oil paints and high-quality canvas to ensure durability and long-lasting color.
Do paintings include frames?
Some listings include framing options. Please check product details before purchasing.
How do I choose the right size?
We recommend measuring your wall space and comparing it with our size chart for best fit.
Orders & Customization
Can I customize a painting?
Yes, we offer customization including size, colors, and design adjustments.
Can I request a completely new design?
Yes, we can create custom artwork based on your ideas or references.
How long does it take to complete a custom order?
Custom paintings typically take additional time depending on complexity.
Can I modify my order after placing it?
Please contact us within 24 hours for changes.
Do you accept bulk or wholesale orders?
Yes, we provide wholesale and bulk order options.
Shipping & Delivery
How long does delivery take?
Typically 7–18 business days depending on location.
Do you ship internationally?
Yes, we ship worldwide.
Will I get tracking information?
Yes, tracking details will be sent after shipping.
What if my order is delayed?
Delays may happen due to customs or logistics. We will assist you.
Is shipping insured?
We ensure safe packaging and support if issues occur during delivery.
Returns & Support
Can I return my order?
Yes, returns are accepted according to our policy.
What if my painting arrives damaged?
We will arrange a replacement or refund if damage occurs.
How do I request a refund?
Please contact us with your order details.
Do you offer exchanges?
Yes, depending on the situation.
How can I contact support?
Email us at support@virellohome.shop
Payment & Security
Is my payment secure?
Yes, all transactions are encrypted using secure technology.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and more.
Why was my payment declined?
This may be due to incorrect details or bank restrictions.
Is it safe to shop on your website?
Yes, we use trusted payment gateways and security systems.